If you need to change or cancel your order, contact us as soon as possible. We may be able to modify or cancel it if it hasn't been processed for shipping.

After placing an order, you should receive an email confirmation. Check your spam or junk folder if you don't see it in your inbox. If you have not received your confirmation email within 24 hours after your order is placed, please email our customer service team at contact@omorfee.com so we can assist you further.

Orders typically ship within [2-4] business days. If your order hasn't shipped after this time, please contact customer service for assistance.

If your product arrived damaged, please contact customer service on the same day with a photo of the damage. We will assist you with a replacement or refund.

We offer a return or exchange policy for eligible products. Please refer to our Returns & Cancellation page for detailed information on our policy and the steps to initiate a return or exchange.

Orders may be canceled for various reasons, such as incorrect pricing, fraudulent transaction, out-of-stock items, or payment issues. If your order was canceled, you'll receive an email with the reason and steps to resolve the issue.

We offer standard, expedited, and overnight shipping. You can select your preferred option during checkout. Expedited and overnight shipping may or may not be available.

Standard shipping generally takes 3-7 business days. Expedited shipping can take 2-3 business days, and overnight shipping delivers on the next business day.

Yes, we ship to select international locations. Delivery times for international orders can vary depending on customs and other factors. Please go to our website checkout to see if we ship to your country.

Delays can occur due to various factors like weather, holidays, or customs processing. If you believe your order is significantly delayed, contact customer service for assistance.

If you haven't received your products despite the order being marked as delivered, consider the following possibilities:

• The delivery person may have placed your package in a discreet location for security reasons.
• It's possible the delivery person marked the package as delivered 1-2 business days ahead, and it's still in transit. We advise waiting 48 hours from the delivery confirmation before making a claim.
• Your package might have been accepted by a neighbor, roommate, or doorman.
  If none of these scenarios apply and you still can't locate your package, please verify your shipping address on your order confirmation to ensure it was shipped to the correct address.

We accept returns within 30 days of delivery, provided the products are unopened, unused, and in their original packaging. Please refer to our Return Policy for specific details.

To initiate a return, contact our customer service team with your order number and reason for return. They will guide you through the return process.

Return shipping costs are typically the responsibility of the customer unless the return is due to a product defect or our error. We do offer return labels for an extra charge. Please contact our customer service to initiate the return.

Once we receive your returned product, it may take 7 business days to process your return and issue a refund. Refunds are credited to your original payment method. It can take up to 7-10 business days for the refund to reflect on your account.

If you haven't received your products despite the order being marked as delivered, consider the following possibilities:

• The delivery person may have placed your package in a discreet location for security reasons.
• It's possible the delivery person marked the package as delivered 1-2 business days ahead, and it's still in transit. We advise waiting 48 hours from the delivery confirmation before making a claim.
• Your package might have been accepted by a neighbor, roommate, or doorman.
  If none of these scenarios apply and you still can't locate your package, please verify your shipping address on your order confirmation to ensure it was shipped to the correct address.